You can build, train and publish an unlimited number of question and answer bots on Cordiaa. And without writing a single line of code!
Each such QnA bot can be focused on a specific topic of interest.
Once a QnA bot has been published, users can talk to the bot just like they would talk one-to-one to any other user on Cordiaa. The QnA bot answers your users’ natural language questions with the best possible answers as available in its data set.
By building and publishing QnA bots focused on specific topics that matter to your user base, you can reduce support costs for your applications and also automate and enhance information access and discovery across your organization.
While data from FAQs, Employee Manuals, Employee on-boarding Processes, Standard Operating Procedures, Product Manuals, Application Help documentation are some of the obvious candidates for your QnA bots on Cordiaa, you could build these bots for any use case where you can make it easy for your users on Cordiaa to ask questions in natural language and get immediate answers without having to talk to a human.
To make your QnA bots more conversational and engaging, we have a pre-populated set of Small Talk Utterances and responses which you can incorporate into your bot.
Based on the persona you want to give to the bot, you can choose a response category that you think most suits the specific QnA bot you’re building. These responses are categorized as Professional, Warm and Humorous. You can also choose to mix any two or all three of the response categories.
These in-built Small Talk Utterances save you the time and cost of writing these utterances from scratch for each of the QnA bots that you are building.
To make sure that the information provided is accurate, up-to-date and comprehensive, users can flag those bot responses that do not meet their expectations. Also, Cordiaa auto-detects any question that the bot has no answer for. Bot admins can continually update the data set to enhance the coverage and accuracy of the QnA bots on a regular basis.
With a QnA bot for sales teams, they can get fresh, accurate information from a chatbot as they talk to customers and prospects. New reps become productive 3 times faster. They can ask questions in plain English and get quick answers.
The latest documents like product brochures, price lists, discount matrices, customer lists can be kept ready for delivery on demand at all times.
Similar QnA bots can be built for Customer Support Teams and Customer Success Teams as well.
QnA Bots on Cordiaa can make a significant impact on the efficiency of your workplace by providing answers on demand to people at scale, all through a friendly and familiar conversational interface.